Pilot Program
Request a CJIP Pilot Program
A structured 60-day pilot designed to train frontline personnel, establish baseline performance metrics, and demonstrate measurable improvement in crisis-to-911 communication accuracy.
Deployment Plan
Three-Phase Implementation
Pilot
- Onboard 25–100 frontline personnel
- Deliver Level I CJIP Certified Operator training
- Establish baseline performance metrics
- Identify jurisdiction-specific communication gaps
- Initiate documentation and audit protocols
- Assign internal CJIP point of contact
Pilot agencies receive full onboarding support and a dedicated implementation contact.
Evaluation
- Measure misroute reduction vs. baseline
- Measure time-to-911 handoff improvement
- Assess communication accuracy and clarity
- Review documentation compliance
- Generate agency performance report
- Identify gaps for Phase 3 expansion
Agencies receive a written performance report with pre/post comparison data.
Expansion
- Certify supervisors at Level II
- Train internal Level III Trainers
- Scale certification across all departments
- Integrate CJIP into new hire onboarding
- Implement annual recertification schedule
- Establish agency-wide quality assurance process
Full expansion includes supervisor and trainer certification for long-term sustainability.
Eligibility
Who Should Apply
The CJIP pilot program is designed for organizations whose personnel make direct contact with individuals in crisis and are responsible for initiating or supporting 911 handoffs.
Public Safety
Police Departments, Sheriff Offices, PSAPs (Public Safety Answering Points)
Crisis Lines
988 Suicide & Crisis Lifeline, 211 Services, Domestic Violence Hotlines, VA Crisis Lines
Healthcare
Hospitals, Licensed Clinicians, Telehealth Providers, Behavioral Health Systems
Education
K–12 Schools, Colleges and Universities, Campus Safety Departments
Security
Private Security Teams, Corporate Security Operations, Event Safety Personnel
Government
Municipal Agencies, County Emergency Management, State Public Safety Offices
Pilot Deliverables
What Pilot Agencies Receive
Full Level I Training Access
Online, self-paced CJIP Certified Operator curriculum for all enrolled personnel.
Baseline Assessment
Pre-training evaluation to establish jurisdiction-specific performance benchmarks.
Implementation Support
Dedicated onboarding contact to guide agency setup and address operational questions.
Performance Report
Written post-pilot report with pre/post comparison data and recommendations for Phase 3 expansion.
Application
Pilot Program Application
Complete the form below to begin the onboarding process. A CJIP representative will contact you within 3–5 business days to discuss eligibility and next steps.
CJIP Institute operates as a secular public safety initiative under a nonprofit structure. All programs are non-religious and designed for public-sector use.